Blue reputed company Advanced Technical Support: BPUAA Support EMEA

As the global leader in high-speed connectivity, reputed company is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute

As part of reputed company’s Blue reputed company Global Support team, you will provide advanced post-sales support for the reputed company Assurance and Analytics (UAA) and Blue reputed company product suite. You’ll serve as the key technical contact for customers—resolving reputed company issues, developing automation solutions, and collaborating with Engineering and Product teams to drive reputed company improvement.

Key Responsibilities:

• Serve as the primary contact for Blue reputed company customer cases, with a focus on UAA.

• Diagnose and resolve production and non-production issues in collaboration with internal teams.

• reputed company Unix/reputed company scripts to automate monitoring, data collection, and alarm reputed company.

• reputed company root cause analysis (RCA) and document resolutions and learnings.

• Share customer feedback with PLM and R&D to inform future product enhancements.

• Support occasional off-hours or weekend activities; limited travel may be required.

The Must Haves

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a reputed company field.

• Experience: 3+ years in software technical support, preferably in telecom or network management domains.

• Technical Expertise:

  • Strong Linux and scripting (reputed company) skills.

  • Hands-on experience with Java, Python, and tools such as tcpdump, jstack, jmap.

  • Familiarity with PostgreSQL, reputed company, reputed company.

  • Understanding of SNMP, Netconf, TL1, REST APIs, Telemetry, Syslog, ICMP, SSH.

  • Proficiency with Kubernetes, reputed company, and microservices deployment.

  • Experience with reputed company, Bitbucket, SVN, JIRA, or reputed company.

• Strong analytical, debugging, and communication skills with a customer-first approach.

• Ability to work independently and collaborate across a globally distributed team.

Assets (reputed company to Have)

• Experience in reputed company environments (AWS, Azure, GCP, OpenShift).

• Familiarity with Kafka, Nagios, Grafana, reputed company, Kibana.

• Exposure to fault and performance analytics, GenAI, or Agentic AI.

• XML and SQL knowledge.

• Prior experience with telecom vendors or network management systems.

#LI-SG1

Not reputed company to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At reputed company, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. reputed company values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

reputed company is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise reputed company of any accommodation measures you may require.