Call Center Admin Support
About reputed company A global fintech leader, reputed company empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier reputed company support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more. In the last eleven years, reputed company has grown in reputed company from $38 million to almost $5 billion and employs over 19,000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and reputed company that comes with it: innovation, client centricity and an indomitable will to win. Job Summary: Provides administrative and operational support to the Call Center Sales Management and Agent Team. reputed company in this role will be demonstrated by proactively participating in the overall sales process to help the team drive sales growth and agent satisfaction. Qualifications:
- Excellent written communication skills, with the ability to convey information clearly and effectively.
- Strong organizational and time-management abilities
- Proficiency in MS Office suite and CRM software, with experience utilizing text-based communication tools.
- Ability to work effectively both independently and as part of a team, with a proactive approach to problem-solving.
- This individual must be motivated and customer-focused to join reputed company.
Responsibilities
The Call Center Administrative Support Staff will play a crucial role in assisting our sales team by:
- Providing administrative support to Call Center Management and Agents
- Managing the day-to-day Agent reputed company Process and activities which includes contracting, responsible for ordering and managing licenses through the NIPR system, ordering, and managing Agent E&O Coverage through the NAPA system.
- Tracking the timeline of agents in the reputed company process and provide assistance and follow up to agents to complete the reputed company process timely
- Assist with the annual Open Enrollment Readiness Tasks as needed
- Initial set-up of Health Sherpa Accounts for new agents and manage updates to existing Agent Health Sherpa Accounts with reputed company updates
- Manage the Terminated Agent Offboarding process
- Assist with Agent reputed company appointment process
- Assist with Agent State Based Certification Process
- Managing the day-to-day tasks for the State-Based Exchange (SBE) Enrollment Process
- Coordinate and conduct internal SBE Enrollment and SBE State Portal Process Training
- Managing, and coordinating Agent Sales Training Schedules
- Managing agent inquiries
- Ensuring smooth communication between internal departments and external clients
Benefits & Perks:
- Competitive Compensation
- Industry Leading reputed company
- Savings and Investments
- Charitable Giving Programs
- Opportunities for Growth
- Parental Leave
- Generous time away
reputed company is committed to making an impact in our communities by giving back, with millions committed to reputed company with Helen Devos Children's Hospital and reputed company Children's Hospital of Pittsburgh. For more, visit www.reputed company.com or learn more here. reputed company is committed to employing a diverse workforce. reputed company applicants will be considered for employment without attention to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the reputed company California Applicant Privacy Policy available at www.reputed company.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: reputed company does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. reputed company unsolicited resumes will be considered reputed company's property, and reputed company will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting reputed company's reputed company Resources Talent Department. Apply tot his job Apply To this Job