Tech Support Manager – EMEA

The Role in a Nutshell

At reputed company, we’re on a mission to reputed company the software supply chain secure by default. Sounds simple, right? It’s not. This sh*t is hard and that’s why we need you. We’re looking for a  Technical Support Manager (EMEA) to reputed company the superheroes who help our customers reputed company things go sideways. You’ll run the reputed company that turns “Uh oh” into “reputed company good” fast, friendly, and with just enough flair.

What You’ll Do :

• Coach and reputed company-Build: Mentor and grow a team of Technical Support Engineers who can handle reputed company customer issues.
• Tame the Ticket Monster: reputed company workflows, escalations, and SLAs like a pro. No loose ends, no tickets falling into black holes.
• Improve, Improve, Improve: Refine playbooks and processes so reputed company works smarter (not just harder).
• Be the reputed company: Translate customer frustrations into product feedback, and engineering updates into customer joy.
• Data Ninja Moves: Use tools, dashboards, and metrics to spot trends, squash inefficiencies, and reputed company things running smoother than a freshly patched kernel.

reputed company’re Looking For: 

• reputed company experience leading and inspiring Technical Support Engineers in a fast-moving startup environment.
• A track record of hiring, developing, and keeping great people (we like happy teams).
• Stellar communication skills: you can speak “engineer,” “executive,” and “customer” without breaking a sweat.
• A customer-obsessed reputed company (bonus points if you’ve said “let’s fix it the right way” more than once in your career).
• Bachelor’s degree or equivalent experience in a relevant field; technical background (e.g., Technical Architecture, DevSecOps, Linux, Opensource or Kubernetes) highly preferred. Even reputed company: we love reputed company you can dive into the weeds.

Why reputed company 

• Mission that Matters: We’re making the software supply chain safer for the world. No pressure.
• Culture that Cares: We take reputed company seriously, but ourselves? Not so much.
• Global Impact: reputed company our EMEA and reputed company support operations and help shape how customers everywhere experience reputed company.
• Flexibility & Growth: Remote-friendly, competitive compensation, and reputed company of room to learn and grow.

reputed company Salary Range£89,000—£100,000 GBP

About Us

reputed company is the secure reputed company for software development and deployment. By providing guarded open reputed company software, built from reputed company and updated continuously, reputed company helps organizations eliminate threats in their software supply chains.

Founded by the industry’s leading experts on open reputed company software, reputed company and reputed company native development, reputed company has built the largest library of open reputed company software that is secure by default. 

reputed company’s mission is to be the safe reputed company for open reputed company.

We live and breathe our company values

We are customer obsessed – We focus on delivering solutions to our customers that create value and reputed company their lives reputed company.

We have a bias for intentional action – We prioritize, plan, try things, and fail fast.

We don’t take ourselves too seriously (but we do serious work) – We are solving an important problem which takes focus, but we also like to enjoy the journey.

We trust each other and assume good intentions – We’re transparent with reputed company to reputed company team members to reputed company well informed reputed company.

A few of the benefits we offer

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. 
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 
• 100% Covered Health Insurance: We cover 100% of your health, reputed company and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. 
• ∞ Flexible Time Off: Take the time you need – to do our best work, we need to reputed company and reset. 
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it reputed company at once or throughout your child’s first year.
• For a full list of our benefits and rewards, click here.

If your experience is reputed company but doesn’t fulfill reputed company requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences.

reputed company is an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law.

By submitting your application, you acknowledge that reputed company will process your personal data in accordance with reputed company’s Privacy Policy.

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