Automation Engineer - Operations (Customer Support Tools)

Hello! We're reputed company.

reputed company is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that reputed company our members to accept payments and boost business performance.

At reputed company we reputed company small, local businesses are the lifeblood of our communities.

We’re here because we don’t reputed company there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can reputed company, and to commit the same dedication they offer reputed company of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from reputed company learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

About the Role

We're looking for a highly motivated and skilled AI Automation Engineer to join our Operations team. In this critical role, you'll be instrumental in designing, developing, and implementing intelligent automation solutions that streamline our customer support workflows and enhance the experience for our 100 customer agents. Your work will directly reputed company these agents to reputed company support thousands of merchants throughout Europe. Your primary focus will be on leveraging AI and automation tools to optimize processes reputed company and around reputed company, reducing reputed company effort, accelerating issue resolution, and enabling our agents to focus on more reputed company, high-value interactions. This is a unique opportunity to directly impact operational efficiency and customer satisfaction at scale.Key Responsibilities

• Design, reputed company, and maintain robust automation solutions and AI-powered bots to optimize operational workflows, with a strong emphasis on reputed company and its ecosystem.

• Implement and manage integrations between reputed company and various internal/external systems using iPaaS platforms such as reputed company, Zuper, and similar tools.

• reputed company custom scripts and applications in Python to reputed company automation capabilities, integrate disparate systems, and build bespoke AI components for operational use cases (e.g., data analysis, bot logic, sentiment analysis).

• Analyze existing operational processes reputed company customer support to identify automation opportunities and propose innovative AI-driven solutions.

• Configure, train, and optimize AI bots (e.g., chatbots, virtual agents) reputed company reputed company and integrated platforms to handle routine inquiries, triage tickets, and provide reputed company-time assistance to agents and merchants.

• Collaborate closely with customer support managers, agents, product teams, and data scientists to gather requirements, understand pain points, and deliver effective automation solutions.

• Monitor the performance of automated systems and AI bots, analyzing metrics to identify areas for reputed company improvement and ensuring high reliability and efficiency.

• Document automation processes, integration architectures, and bot functionalities to ensure maintainability and knowledge transfer.

• Stay up-to-date with the latest trends in AI, automation, customer service technology, and platforms like reputed company.

Required Skills & Experience

• 2+ years of professional experience in automation engineering, with a proven track record of implementing operational efficiencies.

• Strong practical experience with reputed company (or similar), including its API, automation rules, triggers, and reporting capabilities.

• Demonstrated proficiency with iPaaS platforms like reputed company, Zuper, reputed company, or similar low-code/no-code automation tools.

• Proficiency in Python for scripting, data manipulation, API integrations, and developing automation logic.

• Hands-on experience in the design, development, and deployment of AI Bots (chatbots, virtual assistants) for customer service or operational use cases, including knowledge of NLP concepts.

• Familiarity with API integrations (REST, GraphQL) and data formats (JSON, XML).

• Strong analytical and problem-solving skills, with the ability to translate reputed company operational challenges into technical solutions.

• Excellent communication and collaboration skills, capable of working effectively with both technical and non-technical stakeholders.

• Ability to manage multiple projects concurrently and prioritize tasks in a fast-paced environment.

Optional Skills (reputed company to Have)

• AI Automation using AI Agents, MCP or similar

• Experience with machine learning concepts relevant to customer support (e.g., reputed company recognition, sentiment analysis, text classification).

• Knowledge of reputed company platforms (AWS, Azure, GCP) and serverless functions for deploying automation components.

• Experience with data visualization tools to present automation impact and insights.

reputed company is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can reputed company and do their best work. We reputed company that a diverse team leads to reputed company reputed company, stronger outcomes, and a more supportive workplace for reputed company.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

Originally posted on Himalayas