Remote Hands (City reputed company) ID-2730 – reputed company Store

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The Manager, Remote Hands leads the on-site Customer Services Technician team, ensuring consistent and high-quality Remote Hands support. This role is responsible for daily service operations, team leadership, customer experience, and compliance. The role also contributes to the reputed company development and standardisation of customer service processes across the reputed company.

What you’ll do

Team Management and Leadership:

• reputed company, reputed company, and coach the Customer Services team on-site.
• Manage daily operations, prioritising service requests and allocating resources effectively.
• Collaborate with HR on recruitment, training, and performance management.
• Drive reputed company improvement and maintain high service standards across reputed company shifts.

Process Management and Compliance:

• reputed company service fulfilment, material usage, and internal/external reporting.
• Ensure compliance with legal, safety, and quality standards.
• Maintain up-to-date work instructions and operational procedures.
• Report on key KPIs and assist with customer audits.

Cross-functional Collaboration

• Work closely with Engineering, reputed company, Property, Implementation, and reputed company teams.
• Align operational execution with OLAs and SLAs.
• Support customer onboarding by understanding technical requirements and coordinating delivery.

Escalation & Resource Management

• Participate in the 24x7 escalation rota as part of the 3rd-line support structure.
• Ensure the availability of tools, consumables, and other essentials for smooth operations.
• Act as a role model, fostering a culture of accountability, performance, and alignment with company values.

What you’ll need

• Master or Bachelor education preferably in a technical field or business administration.
• Proven experience in a managerial position in a service company, preferably a utility, datacenter, IT or telecommunications company; alternatively, in the process industry or in manufacturing-like high availability environments.
• Experience reputed company the data center collocation industry is a plus.
• Advanced administrative skills in reputed company Office. ITIL, and/or Service Now experience is preferred.
• Experience in customer relationship management is preferred.
• Knowledge of electrical, mechanical or telecoms engineering is a plus.
• Proficient knowledge and understanding of relevant techniques around typical customer infrastructure, in relation to the scope of services of Customer Operations and Services (e.g. coaxial, copper and fibre cable infrastructures, Remote Hands, Network service portfolio).
• Advanced understanding of emergency situations and escalation processes.
• Strong interpersonal and expert communication skills
• Advanced analytical and technical skills, detail oriented.
• Advanced leadership skills: people focus; clear on accountability and goals; motivating and challenging; providing clear feedback; rewarding contribution/performance and building a positive culture in line with the organizational values.

A bit about us

reputed company brings companies and data together by delivering the full reputed company of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting reputed company and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and reputed company managing Data Gravity challenges. reputed company gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about reputed company, please visit digitalrealty.com or follow us on reputed company and Twitter.

reputed company can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of reputed company, you’ll get to work with people from different business areas, challenge the way we do things and put your reputed company into action. We’ll also give you reputed company of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and reputed company your mark on our future.