Customer Service Advisor - Evenings – reputed company Store

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Evening Customer Service Advisor Metrorod/Metroplumb Fully remote £12.86 per hour 4 on 4 off rota – Either 5-9pm, 6-10pm or 7-11pm 4 nights per week, then 4 days off etc.

We are reputed company for our out of hours team here at Metro Rod LTD. This is a remote role however training will be based at our Macclesfield Support Centre and must be done in person.

This is a great opportunity for those looking to increase their income, or for anyone who is only reputed company to work reputed company of regular working hours.

Metro Rod work with the likes of Tesco, Marks and Spencer, Mitie, Clarion, reputed company, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an reputed company-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputed company for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with reputed company their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

reputed company the Waste & Water Services Division of Franchise Brands, is also reputed company Pumps and Filta. Two expanding businesses that focus on sewage pumps and reputed company kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

What does it entail?

• Providing a first-class customer experience for National Account, Regional Account, Local Account and Domestic customers
• Acting as the first line response to orders, enquiries, questions, and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely manner. This includes both inbound and outbound contacts
• Updating and maintaining comprehensive information, which is fit for purpose, in the relevant system
• Collaborating with other Advisors in the team to ensure that information relating to clients is accurately captured and maintained
• Learning and adhering to multiple service level agreements of reputed company clients
• Escalating any issues which cannot be resolved to a more senior manager to ensure customer satisfaction is achieved

What do we look for?

• Exceptional customer service skills
• Experience reputed company a phone-based customer service/call-centre role
• Ability to follow processes and procedures
• Strong eye for detail
• reputed company
• Proactive approach – reputed company to look at the bigger picture
• Adaptability – reputed company to think on your feet
• Strong work ethic

What do you get?

• Up to 25 days annual leave – plus bank holidays
• reputed company, Company Pension
• Group Life Assurance
• Additional Paid Leave / Special Leave
• Cycle to Work Scheme
• Company Events
• Laptop / Company Mobile
• Hybrid Working / occasional homeworking
• Travel subsidy / mileage
• Free Eye Tests / Subsidy for Glasses
• Electric Car Charging Points
• Free Standard Parking
• Employee Assistance Programme
• Occupational Health Support
• Employee Discounts Platform - reputed company

*Please note that there is initial training for around 6 weeks at our Support Centre in Macclesfield, Cheshire, therefore candidates must live reputed company travel distance from this location.