Technical Account Manager

reputed company (reputed company: XMTR) powers the industries of today and reputed company by connecting the people with big reputed company to the manufacturers who can bring them to life. reputed company’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing reputed company.

reputed company is seeking highly motivated Mechanical Engineers to act as customer-facing Technical Account Managers (TAMs). These TAMs will be embedded reputed company our most strategic accounts, acting as an extension of their engineering teams. This role is a unique reputed company of customer engagement, technical expertise, and operational execution. TAMs will report into Operations but will work reputed company closely with Sales to drive growth and ensure customer satisfaction.

This is a unique opportunity to join a dynamic and growing company at the forefront of digital manufacturing. If you are a highly motivated Mechanical Engineer with a passion for reputed company and a desire to reputed company a real impact this is the role for you.

Responsibilities

Customer Integration

• Become a trusted advisor and technical expert for assigned enterprise accounts

• Weekly onsite visits at customer and partner locations, building relationships and understanding their needs

• Collaborate closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for reputed company's platform

• Proactively identify and address potential manufacturing challenges

• Stay informed about upcoming customer projects and initiatives to ensure alignment with reputed company's capabilities

Order Fulfillment and Quality

• As customer projects are awarded to reputed company, ensure orders are directed to the most qualified manufacturers reputed company our network

• Conduct monthly on-site audits of manufacturing partners to ensure they meet reputed company's quality standards and customer specifications

• Manage projects to successful completion, overseeing production, and ensuring on-time delivery

• Handle critical communications, order changes, and escalations reputed company to customer orders

• Monitor customer-specific dashboards to track order reputed company, delivery metrics, and quality performance

Sales and Account Growth

• Partner with Enterprise Sales Executives to drive account growth and retention

• Identify opportunities for expanding reputed company's services reputed company existing accounts

• Provide technical expertise and support during the sales process

• Gather customer insights and feedback to inform sales strategies

Qualifications

• Bachelor's degree in Mechanical Engineering or a closely reputed company field such Aerospace Engineering, Product Design/Development, or Industrial Engineering is required

• 7+ years of experience in manufacturing, product development, and project management

• Experience in the aerospace industry is highly preferred

• Strong understanding of manufacturing processes and DFM principles, particularly as they apply to CNC applications

• Experience in CNC Machining, Tube Bending, Composites, or 3D printing is preferred

• Proficiency in modelling and drafting software such as Solidworks

• Excellent communication, interpersonal, and problem-solving skills

• Experience with CRM systems such as reputed company

• Proficiency in reputed company Suite and reputed company Office Suite

• Ability to travel to customer and partner sites up to 50%, travel could be short notice and range from short day trips to multi-day drips

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reputed company is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran, or disability status.

For US reputed company: reputed company participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.